Hushpuppied Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of products from Hushpuppied (www.hushpuppied.com, “we,” “us,” or “our”). By placing an order on our website, you agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy. Please read these Terms carefully before completing your purchase.

1. Acceptance of Orders

1.1 Order Placement

When you place an order on our website, you submit a binding offer to purchase the selected products. We reserve the right to accept or reject your order for any reason, including but not limited to:

  • Out-of-stock or discontinued products.
  • Errors in product pricing, descriptions, or availability.
  • Suspected fraudulent activity or violation of these Terms.

1.2 Order Confirmation

Upon receiving your order, we will send a confirmation email to acknowledge receipt. This email does not constitute acceptance of your order. We will send a shipping confirmation email (with tracking information) once your order is processed and dispatched—this email signifies our acceptance of your order, and a binding contract between you and Hushpuppied is formed at this point.

2. Pricing & Payment

2.1 Currency & Pricing

All product prices on our website are displayed and charged in United States Dollars (USD), regardless of your location. Prices include applicable taxes for U.S. orders; international orders may be subject to additional customs duties or import taxes (see Section 2.3).

We reserve the right to adjust product prices at any time without prior notice. However, the price charged for your order will be the price displayed at the time you placed the order, unless there is a pricing error (see Section 1.1).

2.2 Payment Methods

We accept the following secure payment methods:

  • Major credit cards: Visa, Mastercard, American Express, Discover.
  • Digital wallets: PayPal, Apple Pay, Google Pay.
  • Hushpuppied gift cards (purchased directly from our website).

By providing payment information, you warrant that you are authorized to use the selected payment method and that the information is accurate and complete. We process payments securely through PCI-DSS compliant payment processors and do not store full credit card details.

2.3 International Taxes & Duties

For international orders, customs duties, import taxes, or other fees may be imposed by your country’s government. These charges are your sole responsibility—Hushpuppied does not collect, calculate, or cover these costs. We recommend contacting your local customs office to estimate potential fees before placing an order.

3. Shipping & Delivery

3.1 Processing & Delivery Timelines

  • Order Processing: We aim to process and dispatch orders within 1–3 business days (Monday–Friday, excluding holidays). During peak periods (e.g., sales, holidays), processing may take up to 4 business days, and we will notify you via email of any delays.
  • Delivery Time: All orders (domestic and international) are delivered within 6–12 business days from the date of dispatch. Delivery times may vary slightly due to carrier delays (e.g., weather, customs clearance for international orders).

3.2 Shipping Costs

We offer free standard shipping worldwide on all orders—no minimum purchase required. Expedited shipping options are not available at this time.

3.3 Order Tracking

Once your order is dispatched, we will send a shipping confirmation email with a unique tracking number. You can use this number to monitor your package’s status via the carrier’s website. For questions about tracking or delivery, contact us at [email protected].

4. Returns & Refunds

4.1 Return Eligibility

You may return unused, unworn products in their original condition (with tags, packaging, and proof of purchase) for a refund within 60 days of delivery. Custom or final sale items are non-returnable unless they arrive defective or incorrect.

4.2 Refund Processing

If your return is approved, we will issue a refund to your original payment method within 5–10 business days of receiving and inspecting the returned item. Refunds exclude any international customs duties or taxes paid (these are non-refundable through Hushpuppied).

For detailed instructions on initiating a return, refer to our Refund Policy or contact [email protected].

5. Product Availability & Descriptions

We strive to ensure product descriptions, images, and availability are accurate on our website. However, we do not warrant that descriptions or images are error-free, complete, or current. If a product is unavailable after you place an order, we will notify you via email and issue a full refund.

Product colors may vary slightly due to differences in monitor or device display settings—we cannot guarantee exact color matching.

6. Intellectual Property

All content on our website (including product images, descriptions, logos, and trademarks) is the intellectual property of Hushpuppied or our licensors. You may not reproduce, distribute, or use this content without our prior written permission.

7. Limitation of Liability

To the maximum extent permitted by law, Hushpuppied shall not be liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of our products (e.g., lost profits, inconvenience). Our total liability for any claim related to your order shall not exceed the total amount paid for the affected products.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, U.S.A., without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved through mediation or arbitration in New York City, U.S.A., before pursuing litigation.

9. Changes to Terms

We may update these Terms from time to time to reflect changes in our business practices, laws, or regulations. We will post the revised Terms on our website with a new “Effective Date” and notify registered customers via email. Your continued use of our website after the effective date constitutes acceptance of the revised Terms.

10. Contact Us

If you have questions, concerns, or disputes related to these Terms or your purchase, please contact us at: